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New Member

connect a ringing call

Hi guys,

is it possible to make a call and while it rings make an another call and connect the two calls?

I have UCM 7.1 and 7962 phone.

Sometimes assistant is required to make an external call and connect the ringing call to a DN and she does not want wait for user answering.

THX

4 REPLIES
Hall of Fame Super Red

Re: connect a ringing call

Hi Alessandro,

You will need the first call connected in all cases;

Like you've noticed ...Transfer won't work in this scenario, but Conference will

If you look at the Softkey template for the Ring Out call state we see that

Transfer is not an available Softkey. There is another way to accomplish

this request, it's not exact but does almost the same thing.

Phone A calls Phone B or vise versa, Phone A presses Confrn, dials

External number. Calls starts ringing at external, Phone A presses

Confrn a second time, Phone B is connected to Ringing external number.

Cheers!

Huff

Hall of Fame Super Gold

Re: connect a ringing call

If interested, I have written a TCL/IVR script that does this.

The requisite is always the same: H.323 or SIP on the VG.

New Member

Re: connect a ringing call

Hi Paolo,

can you give me how to implement this script...i will try...thx.

Hall of Fame Super Gold

Re: connect a ringing call

You need to contact me at the address given in my profile.

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