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New Member

Connection Database Proxy - activate service failed

Hi there

I wonder if someone can help me with this?

I am trying to get the connection database proxy started but it just will not start.

So far i have an account that I am use to log into the Connection Servicability which has "Remote Administrator" role.

I have also set the service shutdown timeer to 999 days.

After all this the service will still not start.

Any advice would really be appriciated.

Thanks in advance
Sue image1.JPG

image2.JPG

  • IP Telephony
Everyone's tags (4)
17 REPLIES
Hall of Fame Super Silver

Connection Database Proxy - activate service failed

You have bigger issue as none of your services are starting which has nothing to do with DB proxy service.  Is this newly installed system or existing that worked before?

Chris

New Member

Connection Database Proxy - activate service failed

This is a system that an engineer put in for us about 2 years ago.

It works fine but since I have taken over this system and tried to install some monitoring tools, I have noticed these services are not running and don't know how to get them started.

VIP Super Bronze

Connection Database Proxy - activate service failed

I promise you, that crlunity01 server is NOT working. As Chris pointed out, everything on it is deactivated (i.e. services are disabled). The only possible way this is working is if you have an HA node which is online. My guess is that the licenses expired or you made a change which impacted the License MAC and never rehosted the licenses.

Please remember to rate helpful responses and identify helpful or correct answers.

Please remember to rate helpful responses and identify helpful or
New Member

Connection Database Proxy - activate service failed

Sorry if I seem ignorant about this but our system is working. We can administer it and users can receive and leave voicemail fine.

I have looked at the licences for Unity and the all seem fine so I am a bit confused - am I looking in the correct place??

Looking at earlier posts regarding the License MAC, i noticed that issues may occur if changes have been made to DC's. There has been some changes on our network to DC's.

As I did not install this system and don't know much about the configuration (as I said it was an external engineer that did all the work), I am unsure how to resolve this.

I would really appriciate any help you can give.

Sue

VIP Super Bronze

Connection Database Proxy - activate service failed

Interesting. Does a 'utils service list' command from the CLI show the same results? If it does, I think it's time to open a TAC SR. With the database disabled, database proxy isn't going to do you any good. As you have probably noticed, the critical services lack an activate button as well (they normally can be stopped but not disabled).

If the CLI looks good and all the services are running then try a 'utils service restart Cisco Tomcat' and see if that clears things up. Note that this is service impacting to things such as web inbox, cisco PCA, administration, etc.

Please remember to rate helpful responses and identify helpful or correct answers.

Please remember to rate helpful responses and identify helpful or
Hall of Fame Super Red

Connection Database Proxy - activate service failed

Hi Sue,

If your CUC was deployed in HA (2 server cluster) mode, it's still

possible for everything to be running with the Pub out of service.

Can you please go to Connection admin> Cisco Unity Connection Serviceability

> Tools> Cluster management and send us the screenshot.

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Connection Database Proxy - activate service failed

New Member

Connection Database Proxy - activate service failed

Here is a list i get

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco AXL Web Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STARTED]

Cisco Database Layer Monitor[STARTED]

Cisco DirSync[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco Serviceability Reporter[STARTED]

Cisco Syslog Agent[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Cisco UXL Web Service[STARTED]

Connection Access Layer[STARTED]

Connection Administration[STARTED]

Connection CM Database Event Listener[STARTED]

Connection Conversation Manager[STARTED]

Connection DB[STARTED]

Connection DB Event Publisher[STARTED]

Connection Groupware Caching Service[STARTED]

Connection IMAP Server[STARTED]

Connection Inbox RSS Feed[STARTED]

Connection Integrated Mailbox Configuration[STARTED]

Connection License Server[STARTED]

Connection Message Event Service[STARTED]

Connection Message Transfer Agent[STARTED]

Connection Mixer[STARTED]

Connection Notifier[STARTED]

Connection Personal Communication Assistant[STARTED]

Connection Realtime Monitoring APIs[STARTED]

Connection Reports Data Harvester[STARTED]

Connection SMTP Server[STARTED]

Connection SNMP Agent[STARTED]

Connection Server Role Manager[STARTED]

Connection Serviceability[STARTED]

Connection System Agent[STARTED]

Connection Voice Mail Web Service[STARTED]

Connection Voice Recognition Transport[STARTED]

Connection Voice Recognizer[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Connection Database Proxy[STOPPED]  Service Not Activated

Connection Digital Networking Replication Agent[STOPPED]  Service Not Activated

Connection File Syncer[STOPPED]  Service Not Activated

Primary Node =true

Hall of Fame Super Red

Connection Database Proxy - activate service failed

Hi Sue,

Good stuff! So we see that this is not set up as a cluster (HA mode).

Did you try what our friend Jonathan nicely suggested +5 buddy!)

'utils service list' command from the CLI

Also, can you tell us what version you are running?

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
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