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Console Attendant - Unknown Line Status

We have a remote site that is accessing our CCM's over a T1 and they seem to be having alot of problems with their Console's not reporting the correct line status and/or displaying ? for half the users. Its our understanding this is a multicast function but multicasting seems to be working perfectly?

2 REPLIES
Hall of Fame Super Silver

Re: Console Attendant - Unknown Line Status

I would suggest checking firewall/ACL settings on the network and especially the attendnad's PC. Make sure the AC ports are open. This is common issue causing this pariticular problem.

Chris

Green

Re: Console Attendant - Unknown Line Status

This is not multicast. Its UDP

Restart Telephony Call Dispatcher service to see if behaviour changes.

If that doesnt help let us know.

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