I have a little issue with a new installation; the customer requires the ability to do consultive transfers but, unfortunately, have been sold a number of 7911G IP Phones for the operators. They can transfer but it's blind only - they dial the extension to which they wish to transfer and are then disconnected.
I think that this is because the 7911G only has one line button. I tested this on my 7940 by removing the second button and the same happened. The ephone-dn is set up as dual-line and when I enable the second button on the 7940 I can then do consultive transfers but with only one button defined it only does blind transfers.
Am I right in assuming that you need a phone with two line buttons? I tried overlays, monitor and combined buttons but that had no effect.
I guess the question is can 7911G phones do consultive transfers and, if so, what am I doing wrong?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...