07-08-2010 11:26 PM - edited 03-15-2019 11:38 PM
Can some one tell me how to use CCX. I want that if some one calls. it should play a msg that "if you know that desired extension dial the extension otherswise wait for operator's assistance" kind of this .. is this can be achieved by CCX 5.0. Please guide.
Which hardware is required. We are running CUCM 6.1.1.3 with unity 5.1. Is it possible to do the same thing with some unity feature if yes please explain.
07-09-2010 08:19 AM
If that's all you want and have Unity you can do it.
Create a call handler and record that greeting you want.
on CUCM CTI with same DN as call handler with CFA to VM.
When you dial the CTI RP DN you'll hear your greeting.
The caveat is that by default only DNs configured in Unity are reachable, if there are non-subscriber DNs you want to reach then you need to send the calls to a call system transfer after you play the greeting.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
07-11-2010 10:23 PM
hi there,
thanks for the information, if possible can u please guide me the way through.. i means steps.. because i dont want to take chances in my production enviorment, and i never did this thing before.. please tell me how this can be achived
thanks in advance
jatin
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