Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Convert to g.729

Does anyone know of a way to convert audio files to g.729? We are running UCCX 5.0 using g.729 codec with call manager 6.0 and the UCCX prompts have to be in g.729 format.

3 REPLIES
Cisco Employee

Re: Convert to g.729

hi

This link explain the 3 different options.

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K14104746

I believe the MOH option is the easier one.

Txs

Pedro

New Member

Re: Convert to g.729

This is extremely frustrating. We are using call manager 6.x so the MOH option isn't an option. I am trying to convert a music file to use for queue hold music so I can't use a recording script in IPCC it's self. If you download the codex's from VoiceAge there isn't any guides on how to use them. I then installed the codec on unity and used sound recorder to do the conversion. This worked however the audio quality was reduced significantly. In the end I pulled out my headphones and held them up to the phone and used my record script. This just doesn't seem like a reasonable solution and I can't believe there aren't others out there having this problem.

Hall of Fame Super Silver

Re: Convert to g.729

Upload the files to CM as MOH sources, then take a backup of CM and you'll find the corresponding G729 files for each uploaded file.

HTH,

Chris

897
Views
0
Helpful
3
Replies
CreatePlease to create content