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Coporate Directory

Hi - I want to set up a directory listing available on our 7970 & 7941 phones. It will not be integrated with our AD. Many of our phone users are not pc users and therefore are not in AD. I'm not finding much in the way of assistance or am not looking in the right place I guess. How do I go about doing this? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Coporate Directory

Ah - that's a different problem.

The menu options you see are built in to the phone firmware.

CallManager give the phone a 'directories' URL which adds other options (i.e. the corporate directory).

By default this is set to the URL of the directories service on CallManager, but referneced by hostname. Often phones can't resolve this.

Go to ccmadmin, then System/Enterprise Parameters.

In there look for any URLs, ensure they refer to the correct IP (not hostname) of your CallManager publisher.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
4 REPLIES
Super Bronze

Re: Coporate Directory

If you are running CallManager, all you have to do is add users to the system under the 'Users' menu.

If you are running CME, then you can add directory entries under the 'telephony-service' config, or by assigning usernames to the ephones.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Coporate Directory

I've added a couple users in there but they don't show on the phone. When I hit the directory button I get the following:

1. Missed Calls

2. Received Calls

3. Placed Calls

At the bottom it also pops up "Host Not Found".

Super Bronze

Re: Coporate Directory

Ah - that's a different problem.

The menu options you see are built in to the phone firmware.

CallManager give the phone a 'directories' URL which adds other options (i.e. the corporate directory).

By default this is set to the URL of the directories service on CallManager, but referneced by hostname. Often phones can't resolve this.

Go to ccmadmin, then System/Enterprise Parameters.

In there look for any URLs, ensure they refer to the correct IP (not hostname) of your CallManager publisher.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Coporate Directory

Thank you - I had stumbled into that and was able to get that problem resolved.

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