Corporate Directories of CIPC / Not working in some sites

[Joel George]

Hi All,

We recently faced a issue that some of the CIPCs registered,  We are not able to find corporate directories. 

This problem is limited to some sites while CIPCs registered on other sites to the same Call mangager is able to access the corporate directory.

The call manager version  7.1.5. and CIPCs are all having the same settings given. 

Only difference could be the CIPC version.

Working ones are 7.0.5.0 while not working ones are of  7.0.6.0.

Please let me know if anyone requires any further info that could help in further troubleshooting of the issue.

Any help would be highly appreciated.

Thanks !!

[Chris Deren]

Sounds like a DNS issue, make sure you can resolve the CUCM hostname from the PCs.

Chris

[Jefferson Islan Silva]

Hi Joel,

Please log into the CUCM, menu SYSTEM and then Enterprise Parameters Configuration

On the Phone URL Parameters panel, check the field URL Directories, example "http://11.184.0.4:8080/ccmcip/xmldirectory.jsp"

Check if you're able to ping this ip address / dns on the same CIPC machine.

Let me know the results.

[Joel George]

Hi ,

We are also able to ping the IP mentioned in the URL directories field inservice parameters.

We also tried registering this CIPC to a CME in the same network and the issue with corporate directories is still there with the CIPC registered to CME also.

[Joel George]

Hi

We check few things on te CIPC and system at affected site.

1) We are able to telnet to port 8080 of the IP mentioned in URL Directories.

2) We could find that the URL Directories - are not working from users system.

3) We also could find the following tftp tmeout error on the device status message.

Anything else we need to check to arrive at the root cause of this issue.. ?

Thanks !

[Jefferson Islan Silva]

Hi Joel,

Just to clarify, this problem is happening only with this CIPC or all CIPC/Phones are affected with that?

[Shaijala]

Hi  Jefferson,

Yes this is happening only for CIPC.  We have configured one CIPC in CME and tried accessing it from same location however; corporate directory was not working from that as well.