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New Member

Corporate Directory &Extension Mobility Service Not Available

Hi Folks,

Using CUCMBE 6.1(2)

Problem is some phones display these fine but the majority do not. Have reset phones, restarted UCM, added directories url's individually to the phone configuration, restarted services all to no avail. The enterprise parameter is correct and I can browse to the urls fine. The phones have web access enabled and the phone loads are also the same but a small majority display ext mobility and corporate directory fine and are configured exactly the same as the phones which do not. Help appreciated, Thanks in advance

Cisco Employee

Re: Corporate Directory &Extension Mobility Service Not Availabl


If all the configuration is the same between the working and non working phones, you ca get a sniffer trace from one non working phone after you press the corporate directory or the EM service.

Were there any changes at all? Was this working fine before?

Are the non-working phones using VPN connection?



Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: Corporate Directory &Extension Mobility Service Not Availabl

Hi Folks,

Restarting the TFTP service and then the phones has resolved the issue

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