02-25-2008 12:51 PM - edited 03-15-2019 09:03 AM
I have one phone (7960) in a building of 85 phones, that does not show the corporate directory. Upon pressing the directories button it lists:
1 missed calls;
2 received calls;
3 placed calls.
All other phones at that location show the fourth option of corporate directory.
I have reset the phone both through CM and physically unplugging the wire.
The phone shows the correct TFTP settings, correct DNS, IP address, etc.
Thanks - Wendy B.
02-25-2008 02:10 PM
Hi Wendy,
Can you please check the Phone Configuration Page for this phone via ccmadmin. Make sure that it doesn't have something set under the Directory url;
Cisco IP Phone - External Data Locations (leave blank to use default)
Information
Directory http://blah/CCMCIP/xmldirectory.asp
This setting on the device will override the default url for directories.
Let us know,
Rob
02-25-2008 02:28 PM
I checked the phone config page.
The external data locations are all blank.
02-25-2008 04:48 PM
Hi Wendy,
If you move this phone to a different port (try one that has a working phone) does the Corporate Directory work? Maybe an acl?
Also, are you using the Callmanager IP address or DNS name in the Direcory url?
Rob
02-27-2008 04:57 AM
You can check if there's the directory URL (http://ccm_address/xmldirectory.asp, for example...) into the enterprise parameters configuration:
Cisco CallManager Administration Guide, Release 3.0(9) - Understanding Enterprise Parameters [Cisco Unified Communications Manager (CallManager)] - Cisco Systems
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_0_9/p2entprm.html
And also, check this URL:
Fixing Issues with Corporate Directory Lookup from the Cisco IP Phone - Cisco Systems
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008009463a.shtml
Hope that helps,
Vitor
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