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Corporate Directory Service not Accessible from 6945 phone

Hello Everyone,

1-     I have a phone 6945 Load ID SSCP6945.9-3-1-3,   CUCM version 9.1.

Phone is not showing corporate directory all other phones with the same firmware are working fine. (Enterprise Subscription is enbled)

2-     Another phone with the same model and firmware is not showing Call History (Placed calls, Missed Calls, received Calls etc.) Enterprise subscription is enabled.

Can someone share any experience/thoughts on this.

Thanks,

Asad

4 REPLIES
Cisco Employee

Re: Corporate Directory Service not Accessible from 6945 phone

Looks like you hitting this DDTs but its opened and your phone load is different

CorporateDirectory does not work on 6945 with 9-3-3-2-ES1

CSCug96587

for second issue check this thread

https://supportforums.cisco.com/thread/2165224

try upgrading to latest firm for one of the phone and check

Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
New Member

Corporate Directory Service not Accessible from 6945 phone

There are several phones with the same model and firmware but they are all working fine. Only two have been reported to have this issue. If it is bug , should't it hit every phone?

Re: Corporate Directory Service not Accessible from 6945 phone

Hi Asad,

I had this happen and factory restoring the phones resolved the issue.

HTH,

Chris

Sent from Cisco Technical Support iPad App

Cisco Employee

Re: Corporate Directory Service not Accessible from 6945 phone

If only a couple of phones are affected then it looks to be a phone specific issue. You can try swapping the switchports of working and non working phones and also try a factory reset as suggested by Chris.

HTH

Manish

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