I have a CME system that has 2 7945 phones and 5 IP Communicators
on the 7945 phones the corporate/local directory does not show up, neither does the speed dials. Only the missed,placed, recevied calls.
however on the IP communicators the directory is there as well as the speed dials.
has anyone run into this before?
I tried updating the firmware however that did not change anything,
Check "show telephony-service" tftp-bindings to know the XML files related to the phones.
Then do "more xxxxx" and check if is has the services and directory in there.
what if it is not listed under show telephony service?
not on sight at the moment, so would like to gather as much data before heading back to customer site
CME systems cannot be managed without remote access.
Customers nomrally request different things daily and is too inconvenient to travel on site every time.
I agree, however they do not have the vpn up and running yet... so i'm stuck going onsite.
what should i do if the items you said to look for are not there?
here is the show telephony-service... i didn't see a TFTP Bindings on it
Cisco Unified Communications Manager Express
For on-line documentation please see:
ip source-address 192.168.130.253 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7910 P00403020214
load 7960-7940 P00307020200
load 7945 term45.default
max-conferences 8 gain -6
dspfarm units 1
dspfarm transcode sessions 10
dspfarm 1 MTP001
hunt-group report delay 1 hours
hunt-group logout DND
cnf-file location: system:
cnf-file option: PER-PHONE
network-locale US (This is the default network locale for this box)
user-locale US (This is the default user locale for this box)
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
timezone 12 Eastern Standard/Daylight Time
call-park system application
no transfer-pattern is configured, transfer is restricted to local SCCP phones only.
keepalive 30 auxiliary 30
timeout interdigit 5
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message Optima Services
web admin system name cmeadmin password kn0wh0w
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
Log (table parameters):
create cnf-files version-stamp Jan 01 2002 00:00:00
multicast moh 22.214.171.124 port 2000
auto assign 19 to 23
local directory service: enabled.
Extension-assigner tag-type ephone-tag.
As mentioned above.
Do "show telephony-service tftp-bindings", then do "more xxxx" for the XML config files for the phones with the problem.
Here is the output from that command. I don't see anything files for the 7945 phones like i see below with the 7960
OptimaCME#show telephony-service tftp-bindings
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server system:/its/vrf1/MTP001.cnf.xml alias MTP001.cnf.xml
tftp-server system:/its/vrf1/SEP0016178CE38E.cnf.xml alias SEP0016178CE38E.cnf.xml
tftp-server system:/its/vrf1/SEP001A4B804BD0.cnf.xml alias SEP001A4B804BD0.cnf.xml
tftp-server system:/its/vrf1/SEP0013E81CE381.cnf.xml alias SEP0013E81CE381.cnf.xml
tftp-server system:/its/vrf1/SEP000854B274B2.cnf.xml alias SEP000854B274B2.cnf.xml
tftp-server system:/its/vrf1/SEP000000008000.cnf.xml alias SEP000000008000.cnf.xml
tftp-server system:/its/vrf1/SEP000000008001.cnf.xml alias SEP000000008001.cnf.xml
tftp-server system:/its/vrf1/SEP000000008002.cnf.xml alias SEP000000008002.cnf.xml
tftp-server system:/its/vrf1/SEP000000008003.cnf.xml alias SEP000000008003.cnf.xml
tftp-server system:/its/vrf1/SEP000000008004.cnf.xml alias SEP000000008004.cnf.xml
tftp-server system:/its/vrf1/SEP000000008005.cnf.xml alias SEP000000008005.cnf.xml
tftp-server system:/its/vrf1/SEP000000008006.cnf.xml alias SEP000000008006.cnf.xml
tftp-server system:/its/vrf1/SEP000000008007.cnf.xml alias SEP000000008007.cnf.xml
tftp-server system:/its/vrf1/SEP0021864FD408.cnf.xml alias SEP0021864FD408.cnf.xml
tftp-server system:/its/vrf1/SEP001E65912A0C.cnf.xml alias SEP001E65912A0C.cnf.xml
tftp-server system:/its/vrf1/SEP00247EDEB61B.cnf.xml alias SEP00247EDEB61B.cnf.xml
tftp-server system:/its/vrf1/SEP00161756FFF2.cnf.xml alias SEP00161756FFF2.cnf.xml
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
do i just type more and the file name? from the command line?
not sure what your asking me to look at
i figured out what you were asking.
what am i looking for in the .xml file?
if its not there how do i add it?
Yes as mentioned in my first post.
You will be looking at URL for phone services and local directory.
I see this in there
what now? that is the address of the CME router
it is also the same line for the phones that can access the directory.
Actually i just rechecked the MAC address of the phones with the problem
there is NO .xml file listed for them.
how can i add it?
Under the ephone, and configure type also.
Then do "create cnf-files" under telephony-service.
I tried the create cnf-files command under telephony service
i get this message
Creating CNF files
CNF-FILES: Clock is not set or synchronized, retaining old versionStamps
Seem like you have an incomplete and inaccuate installation, can't you get professional help ?
All the commands are self-explaining, or explained in the documentation really.
the commands you mentioned i have tried.
I appreciate your help on this however you have not said how to fix the problem.
I do not see a .xml file on the system for those 2 phones.
I tried using the create cnf-file command and resetting the phones.
everything works just fine for all the other phones just not these 2 7945's
any other commands i can try to get these phones to see the corporate directory?
This isn't regarding your root problem but rather a the error message you receive when trying to create CNF files.Every time I try create the CNF files I get the same error message. Apparently this is because NTP is not set although I have set the clock locally on the router. it seems the recommended way is to use NTP.
I have no explanation nor is it treating (only) the root cause, but what I have found is that sometimes phones will "act out" (I had one extension not picking up and going straight to VM one out of 3 times it got called). Also fixed one other today with the exact problem you're describing: directories and services unavailable (like when before phones have been added to CME). (BTW both were 7942Gs running CME/CUE on a C2921)
I tried a bunch of things on both occasions but ended up deleting the user/voicemail/extension/phone and recreating everything which fixed the problem. Frankly, looks like a bug to me...
Hope this helps
I was able to fix the issue. I downloaded a later firmware and uploaded to the router and did the command "load 7945 xxxx" where xxxx was the firmware.
once i did that the phone saw the directory again
i'm facing the same problem but not on all my IP Phone, i have more that 100 Phone, and only 4 are facing this issue. (1 7911 and 3 7941).
Checking the tftp-bindings i don't see the .xml configuration file for some of the phones. The phones that have .xml config file found doesn't show the URL of the Corporate Direcotry !!!
I have tried the following vesions with no luck. (8.4.4 - 9.0.2SR2 - 9.0.3).
Also deleted cnf-files, and then created them again, still same issue.
I tried to remove the phone completely also from voice mail, still same issue.