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New Member

Could not dial when off-hook except on-hook

Hi,

I have a weird situation that I could dial to internal extension when i pressed the extension number first followed by the speaker button. However, when I press the speaker button first and hear a dial tone, I could not get connected to the extension when I dialed finished the number.

Any idea? I am using CM6.1.2.1112 with IP phone 7941, 7961 and 7970.

cheers,

TA

2 REPLIES
Cisco Employee

Re: Could not dial when off-hook except on-hook

yes, what happens if you wait 15 seconds???

does the call connect???

if so, you have overlapping dial plan

reason it works the other way is CUCM already knows you're done dialing,

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Could not dial when off-hook except on-hook

What Firmware are you using on your Phones?

The latest 8.4.1SR1 has a stange behavior when dialling ON-Hook

Steffen

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