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CP-7941G ip phone

ramnetindia
Level 1
Level 1

ip phone is not booting main display blank,i am not getting any display on ip phone.

regards

rajasekhar

9246571396

2 Replies 2

Aaron Harrison
VIP Alumni
VIP Alumni

Do your three coloured lights come on on the phone (headset, mute,speakerphone)?

If not, it's probably dead and will require RMA.

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

jamhayes
Cisco Employee
Cisco Employee

If any LEDs light up, you may just need to perform a factory reset:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a008041aefa.html#wp1031705

That may take a few minutes while downloading a fresh copy of all the SW images.