CP-8841 phone lacks idivert function

[mxelkin]

Some of the 8841 documentation says the phone supports idivert function.  This does not seem to be the case with CUCM 8.6.2.

[Jaime Valencia]

This is Video Over IP, please move to the right area

[Chris Deren]

Do you have "Divert" enabled in the feature control policy?

Chris

[mxelkin]

We can't find that setting in the feature control policy.

[Chris Deren]

Go to Device --> Device Settings --> Feature Control Policy, where you need to create one if you don't have it and enable:

Divert (Alerting)

Divert (Connected)

then assign this feature control policy to the phone.

Chris

[mxelkin]

Tried that and failed.  The menu item does not exist.  It does for the 9971.

[Chris Deren]

Looks like on these phones it is showing as "Decline" via soft key, check out:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8841_8851_8861/10_5/english/admin_guide/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_0/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_2_1_chapter_01011.html

Chris

[mxelkin]

Neither Decline nor Idivert are there.  This appears to be a bug in 8.6.2.  Have not tried this in 10.5 yet.

[jwani]

Idivert feature is not supported on 88xx series phones (Check "System Requirements for Immediate Divert"):  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsgd-851-cm/fsimmdiv.pdf


http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/datasheet-c78-731638.html

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8811_8841_8851_8861/10_5/english/adminguide/P881_BK_C0632068_00_cisco-ip-phone-8811-8841/P881_BK_C0632068_00_cisco-ip-phone-8811-8841_chapter_0100.html

[Chris Deren · Accepted solution]

Sure it is, it shows up on the phone as "Decline" softkey, but besides different label it is the same feature.

[jwani]

Thanks for the info. I recreated in the lab and the idivert soft key is the one which shows as decline option when a call is coming in. 

Decline All:
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is declined, the line becomes available to make or receive new calls.

See the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8841_8851_8861/10_5/english/admin_guide/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_0/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_2_1_chapter_01011.htm

CUCM Feature and service guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100001.html