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New Member

CP-8841 phone lacks idivert function

Some of the 8841 documentation says the phone supports idivert function.  This does not seem to be the case with CUCM 8.6.2.

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Hall of Fame Super Silver

Sure it is, it shows up on

Sure it is, it shows up on the phone as "Decline" softkey, but besides different label it is the same feature.

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Cisco Employee

This is Video Over IP, please

This is Video Over IP, please move to the right area

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Silver

Do you have "Divert" enabled

Do you have "Divert" enabled in the feature control policy?

Chris

New Member

We can't find that setting in

We can't find that setting in the feature control policy.

Hall of Fame Super Silver

Go to Device --> Device

Go to Device --> Device Settings --> Feature Control Policy, where you need to create one if you don't have it and enable:

Divert (Alerting)

Divert (Connected)

then assign this feature control policy to the phone.

Chris

New Member

Tried that and failed.  The

Tried that and failed.  The menu item does not exist.  It does for the 9971.

Hall of Fame Super Silver

Looks like on these phones it

Looks like on these phones it is showing as "Decline" via soft key, check out:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8841_8851_8861/10_5/english/admin_guide/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_0/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_2_1_chapter_01011.html

Chris

New Member

Neither Decline nor Idivert

Neither Decline nor Idivert are there.  This appears to be a bug in 8.6.2.  Have not tried this in 10.5 yet.

Hall of Fame Super Silver

Sure it is, it shows up on

Sure it is, it shows up on the phone as "Decline" softkey, but besides different label it is the same feature.

Cisco Employee

Thanks for the info. I

Thanks for the info. I recreated in the lab and the idivert soft key is the one which shows as decline option when a call is coming in. 

Decline All:
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is declined, the line becomes available to make or receive new calls.

See the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8841_8851_8861/10_5/english/admin_guide/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_0/P881_BK_AA5170E9_00_adminguide-8841-8851-8861-10_2_1_chapter_01011.htm

CUCM Feature and service guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100001.html

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