CP-8941 Multiple Call/Call Waiting Settings issue

[mohammed asif suleman]

Hi,

i want to change the cisco ip phone 8941 busytrigger to 1 but in all my phones its grayed.

i upgraded the firmware to SIP 9-2-3-5. and restarted the call manager servers, but still i am not able to change it.

i am using CUCM 8.6.2.

is there a way to do this...

my actual problem is  if

user1-------calls-----------user2(both phones gets busy)

user3-------calls----------user2(user3 must listen busy tone, and user2 should be notified of a call from user3).

but in my case user3 is not getting busy tone instead he is getting ringback and thinks user2 is ignoring the call of user3.

so can i solve this issue in any other way...

[Manish Gogna · Accepted solution]

Hi Mohammed,

You need to install cmterm-894x-qed.9-2-2-0.cop.sgn from the following link on all the servers and restart the TFTP service and then reset the 8941 IP phones

http://software.cisco.com/download/release.html?mdfid=283095470&flowid=46243&softwareid=282074289&release=9.4%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Release notes for this cmterm-894x-qed.9-2-2-0.cop.sgn

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/8941_8945/firmware/9_2_2/english/release/notes/8941_8945_922.html

Multiple Calls Per Line

The Cisco Unified IP Phones 8941 and 8945 now support Multiple Calls Per Line.

Each line can support multiple calls. By default, the Cisco Unified IP  Phones 8941 and 8945 support four active calls per line, and a maximum  of 24 active calls per line. Only one call can be connected at any time;  other calls are automatically placed on hold.

The system allows you to configure the maximum calls/busy trigger to not  more than 24/24 both for SCCP and SIP. The default call/busy trigger  value is 4/2.

This feature is supported on both SIP and SCCP phones, with Unified CM 7.1(5) and later.

HTH

Manish

[mohammed asif suleman]

Hi Manish,

Thanks a lot, will try now and update the results.

thank you very much

[mohammed asif suleman]

Hi Manish,

i uploaded the file cmterm-894x-qed.9-2-2-0.cop.sgn to the servers, and restarted the tftp service on both the servers.

and did reset the ip phones but no success, the option is still grayed.

do i need to restart the servers.

the firmware version in my phones and device default is still SIP894x.9-2-3-5.

the above file i downloaded from cisco site's sip dropdown list but the notes attached to it specifiying only SCCP

supported.

download page: http://software.cisco.com/download/release.html?mdfid=283095470&flowid=46243&softwareid=282074288&release=9.4(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

Notes : http://www.cisco.com/web/software/282074289/55987/cmterm-894x-sccp-9-2-2-0-readme.html

please can you suggest on that...

[Manish Gogna]

Hi Mohammed,

As per the release notes it says 'cmterm-894x-qed.9-2-2-0.cop.sgn(device enabler file required for SCCP and SIP firmware)'

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/8941_8945/firmware/9_2_2/english/release/notes/8941_8945_922.html

So, it should be good for both, i would say try a cluster reboot and let us know if the issue persists.

Manish

[mohammed asif suleman]

Hi Manish,

I rebooted the cluster and did reset the IP Phones, still no change.

is there any problem with my call manager..

[Manish Gogna]

Hi Mohammed,

I am not sure why its not working even after installing the qed file on all nodes and rebooting the cluster. If you check the following bug , it would be clear that busy trigger should now be editable on your system

https://tools.cisco.com/bugsearch/bug/CSCtq94796/?reffering_site=dumpcr

One thing i want you to try is to try registering an 8941 to the Publisher and check. If no one else adds to this thread i would suggest opening a TAC case to investigate further.

HTH

Manish

[mohammed asif suleman]

Hi Manish,

Thanks a lot for the help, i think this is a bug.

i am opening a case with TAC.

hope it will be resolved soon.

[Aman Soi]

Hi Asif,

I was just the earlier discussion with similar problem which got resolved with firmware 9.2.3.5

https://supportforums.cisco.com/message/3548485?referring_site=bss&channel=bdp#3548485

I think this could be related to CUCM version .

regds,

aman

[mohammed asif suleman]

Hi Aman,

thankyou very much for the advice, +5 for your concern about my problem.

the cmterm-894x-qed.9-2-2-0.cop.sgn file was not installed properly, i re-installed it and restarted the tftp service and i can edit the fileds.