I added a CP7916 Expansion module to a 7970 phone.
I have a 2811 router with ccme v. 4.3.1
I am unable to add 7916 in telephony-service.
load 7916 gives an error.
Solved! Go to Solution.
I don't think the 7916 is actually supported as a 7916 load as of yet. The docs are a little ambiguous to say the least. The other problem is that the 7916 is not supported with the 7970 :(
Cisco Unified CME 4.3 Supported Firmware, Platforms, Memory, and Voice Products
The Cisco Unified IP Phone Expansion Module 7916 extends the capabilities of the Cisco Unified IP Phone 7962G, 7965G, and 7975G models only.
Cisco Unified Communications Manager 4.2(3) SR3a, 4.3(2), 5.1(3)b, 6.1(1), and later; Cisco Unified Communications Manager Express 4.1, 4.2, 4.3, and later
*** Cisco Unified Communications Manager Express 4.1 and 4.2 configure the Cisco Unified IP Phone Expansion Module 7916 as a Cisco Unified IP Phone Expansion Module 7914.
Hope this helps!
just to add something to the great info from Rob
Q. Does Cisco Unified Communications Manager Express (CUCME) support the Cisco Unified IP Phone Expansion Modules 7915 and 7916?
A. Cisco CUCME will support the Cisco Unified IP Phone Expansion Modules 7915 and 7916 starting with Version 4.1 and 4.2 (configured as Cisco Unified IP Phone Expansion Module 7914s). CUCME version 4.3 and greater will support all 56 keys and modules will be configured as Cisco Unified IP Phone Expansion Modules 7915 and 7916.
if this helps, please rate
I did find my way to an ephone-type 7916.
I have one Q and one problem.
Q: is it utf8 or not?
Problem: even though 7916 is now available I am unable to see the display lines!
so far nobody has found the the way to display non-ascii characters in the phones display.
If you configure something for the module, it doesn't show anything ?
tftp-server flash:phone/7916/B016-1-0-2.sbn alias B016-1-0-2.sbn
ephone-type 7916 addon
device-name Cisco IP Phone 7916 24-Button Line Color Expansion Module
buttons lights are off
no lines will be displayed!!!
load 7916 B016-1-0-2
username "user" password 000
type 7975 addon 1 7916
button 1:x 2:x