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Community Member

CPU Spiking Caused by Pickup Group. Anyone had this?

Can anyone please help?

Our organisation has 1500 phones which is increasing monthly due to a rollout.

We have noticed a long delay on the phones ie pick up/transfer/answer/end call. This is due to the CPU spiking each time any call is made to another ext.

We have found that some traces reveal numbers of pick up groups. Once the destination ext number has its pick up group removed the call no longer spikes the CPU and there is no delay.

We obviously cannot remove all pick up groups, neither can we stop staff calling each other.

ANY HELP/INFO WOULD BE GRATELY APPRECIATED

2 REPLIES
p21
Community Member

Re: CPU Spiking Caused by Pickup Group. Anyone had this?

What version of callmanager are you running? I have something similar with the delay thing.

Community Member

Re: CPU Spiking Caused by Pickup Group. Anyone had this?

We are on 4.2(1). Yesterday we updgraded our test system on which we replicated the issue to 4.2(3) and this cured the problem!

We will monitor it to make sure but this makes me think it is a known issue?

It also worked by upgrading it to 4.2(2b)

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