I wanted to see if anyone could give me the run down on how to create a holiday greeting in Unity Connections 7. I've looked through the menus and dont see a greeting for holidays, so I just want to add one so I know it works. Please help.
By default, the All Hours schedule is configured to be active 24 hours a day, 7 days a week, with no holidays; routing rules that follow this schedule are always active, and call handlers that use this schedule never use closed hour transfer settings or play closed greetings.
The Weekdays schedule is configured to be active from 8 a.m. to 5 p.m. (in the time zone of the Connection server) from Monday through Friday. It is also configured to observe any days and times that are set in the default Holidays schedule. Note however that by default the Holidays schedule is not preconfigured for any days or times. At a minimum you may want to update the Holidays schedule to add days and times when your organization is closed.
So the Call Handler (s) that you are working with must use the Weekdays
schedule and then when you record a Holiday Greeting for them, this
greeting will kick in on the days/times defined in the Holiday schedule. Make sure
that the Call Handler (s) that you are working with do not have their Greeting
set as the Alternate greeting as this greeting overrides all others and the new
Is there a simple menu that I can just display all of the system greetings? I see a call handler menu, but I dont think that's what I'm looking for. I'm trying to figure out if we have one already recorded. If we do, I can figure out how to set up the schedule to make sure it runs tomorrow. But if we dont have one, I dont know if I'll be able to find someone to record our holiday greeting before the end of the day.
Also, how do I record a greeting. I know from my classes you need a Cisco Unity USB sound card (or something like that). Is it something that has to be done from the web console, the front of the server, or from a phone?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
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