Thanks for the answer and I will play around with this, but just a bit of background. I am not a network administrator. I work in a different part of IT yet all of this has fallen onto me. There's a lot more to say but I think you get where I am headed.
All of this Cisco administation is new to me, and I have been teaching myself as I go. We just recently switched over to VOIP, using SIP.
Could you go into more detail on how to create this type of number, or if possible direct me to a correct article?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...