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Community Member

Critical services for CUCM

Hello,

I'm setting up monitoring of several CUCM servers and I'd like some advice regarding the monitoring of services.  There are 5 levels of alerts in the monitoring system (Informational, Warning, Minor, Major, and Critical).  The alert level controls notification.  For example, Informational alerts only put a notice in the monitoring console, Minor alerts generate an e-mail between 8 - 5, M-F, and so forth and so on.  Naturally, I want to monitor all of the running services on a CUCM server and generate an alert if any of them go from running to not running.  However, I need to setup the alarm levels differently depending on the importance of the service.  Here are the services (see below).  Which of these services would indicate a critical problem if the service stopped?

Thanks,

Steven

List of services:

System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager Attendant Console Server[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Unified Mobile Voice Access Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco AXL Web Service[STOPPED]  Service Not Activated
Cisco CTL Provider[STOPPED]  Service Not Activated
Cisco CallManager SNMP Service[STOPPED]  Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated
Cisco DHCP Monitor Service[STOPPED]  Service Not Activated
Cisco DirSync[STOPPED]  Service Not Activated
Cisco Messaging Interface[STOPPED]  Service Not Activated
Cisco SOAP - CDRonDemand Service[STOPPED]  Service Not Activated
Cisco TAPS Service[STOPPED]  Service Not Activated
Cisco UXL Web Service[STOPPED]  Service Not Activated
Cisco WebDialer Web Service[STOPPED]  Service Not Activated

2 REPLIES
Cisco Employee

Re: Critical services for CUCM

It would really depend on what you use and how important it is in your deployment.

I'll mark the ones I believe are most important on a generic cluster.

System SSH [STARTED]
Cluster Manager [STARTED]

Service Manager is  running
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]

Cisco  AMC Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco  CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco  CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco  CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco  CallManager[STARTED]

Cisco CallManager Admin[STARTED]
Cisco  CallManager Attendant Console Server[STARTED]
Cisco CallManager Cisco  IP Phone Services[STARTED]
Cisco CallManager Personal  Directory[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco  CallManager Serviceability RTMT[STARTED]

Cisco Certificate Expiry  Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF  Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed  Number Analyzer[STARTED]
Cisco Extended Functions[STARTED]
Cisco  Extension Mobility[STARTED]
Cisco Extension Mobility  Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP  Voice Media Streaming App[STARTED]
Cisco License Manager[STARTED]
Cisco  Log Partition Monitoring Tool[STARTED]
Cisco RIS Data  Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco  Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco  Tftp[STARTED]
Cisco Tomcat[STARTED]

Cisco Tomcat Stats  Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco  Trace Collection Servlet[STARTED]
Cisco Unified Mobile Voice Access  Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native  Agent Adapter[STARTED]

SNMP Master Agent[STARTED]
SOAP -Log  Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP  -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco  AXL Web Service[STOPPED]  Service Not Activated
Cisco CTL  Provider[STOPPED]  Service Not Activated
Cisco CallManager SNMP  Service[STOPPED]  Service Not Activated
Cisco Certificate Authority  Proxy Function[STOPPED]  Service Not Activated
Cisco DHCP Monitor  Service[STOPPED]  Service Not Activated
Cisco DirSync[STOPPED]   Service Not Activated
Cisco Messaging Interface[STOPPED]  Service Not  Activated
Cisco SOAP - CDRonDemand Service[STOPPED]  Service Not  Activated
Cisco TAPS Service[STOPPED]  Service Not Activated
Cisco  UXL Web Service[STOPPED]  Service Not Activated
Cisco WebDialer Web  Service[STOPPED]  Service Not Activated

If you are LDAP integrated then also DirSync, if you need authentication and encryption then it relies on other services, if you need the CDR files thats other services, If using AC the AC service, etc. Again, depends on what you call "important" and what you use.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Critical services for CUCM

I'd agree with Java.  Those services are really the most critical or most valuable in terms of monitoring.

Hailey

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