Critical services offline, Do you recomend a restart?

[Juan Gerardo Hernandez]

Hi, All

I hace some services Down, on my CM Subscriber, this are the services.

Cisco DRF Local

Cisco DRF Master

Cisco Certificate Expiry Monitor

I know this, because I have the Real Time Monitoring Tool, but I can nt be able to start by web browser because this service:

Cisco Tomcat.

Also, this service somethimes es restarting:

Cisco Trace Collection Service, and the Soap services.

Just Look at those screen shots

<<Services>>

<< Call Manager >>

A lot of services are restarting every few minutes.

Do u' think a restart from the command line would solve this?

Is this a symptom of something much worse (maybe a potential hardware failure?.

Please, write yout advice to me.

Thanks a lot.

[Juan Gerardo Hernandez]

Here is the Full list of services by SSH command line:

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco CAR Scheduler[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STARTED]

Cisco CDR Repository Manager[STARTED]

Cisco CTIManager[STARTED]

Cisco CTL Provider[STARTED]

Cisco CallManager[STARTED]

Cisco CallManager Admin[STARTED]

Cisco CallManager Attendant Console Server[STARTED]

Cisco CallManager Cisco IP Phone Services[STARTED]

Cisco CallManager Personal Directory[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Expiry Monitor[STOPPED]  Component is not running

Cisco DRF Local[STOPPED]  Component is not running

Cisco DRF Master[STOPPED]  Component is not running

Cisco Database Layer Monitor[STARTED]

Cisco Extended Functions[STARTED]

Cisco Extension Mobility[STARTED]

Cisco Extension Mobility Application[STARTED]

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco Serviceability Reporter[STARTED]

Cisco Syslog Agent[STARTED]

Cisco Tomcat[STARTING]  

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Cisco AXL Web Service[STOPPED]  Service Not Activated

Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated

Cisco CAR Web Service[STOPPED]  Service Not Activated

Cisco CallManager SNMP Service[STOPPED]  Service Not Activated

Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated

Cisco DHCP Monitor Service[STOPPED]  Service Not Activated

Cisco Dialed Number Analyzer[STOPPED]  Service Not Activated

Cisco DirSync[STOPPED]  Service Not Activated

Cisco IP Manager Assistant[STOPPED]  Service Not Activated

Cisco IP Voice Media Streaming App[STOPPED]  Service Not Activated

Cisco Messaging Interface[STOPPED]  Service Not Activated

Cisco SOAP - CDRonDemand Service[STOPPED]  Service Not Activated

Cisco TAPS Service[STOPPED]  Service Not Activated

Cisco Tftp[STOPPED]  Service Not Activated

Cisco UXL Web Service[STOPPED]  Service Not Activated

Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated

Cisco WebDialer Web Service[STOPPED]  Service Not Activated

Primary Node =false

¿What do you recomend?

Thanks a lot.

[Jaime Valencia · Accepted solution]

DRF local should not be running on other servers that are not the PUB so that's expected, for backups all other servers need the DRF local.

Other than trying to restart the services via CLI you might want to try a reboot from that server, worst case scenario I assume you have a backup from that server right??

If there is something really wrong you might expect errors during the boot up process that might provide more info.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Juan Gerardo Hernandez]

Thanks javalenc you are always helpful, At the momento of restart CM Subs showed a Message for Hardware Failure:

At Wed Jan 04 20:48:22 CST 2012 on node 10.2.50.7; the following HardwareFailure events generated:  hwStringMatch - hpasmd[4770]: WARNING: hpasmd: System Power Supply: General Failure (Power Supply 1)    hwStringMatch - hpasmd[4770]: WARNING: hpasmd: System Power Supplies Not Redundant    hwStringMatch - HP Insight Management Agents Trap Alarm:    hwStringMatch - HP Insight Management Agents Trap Alarm: The power supply has failed.   hwStringMatch - HP Insight Management Agents Trap Alarm:

At this momento (10 minutes after restart), no critical service is down.

Do I have to Call to Cisco for a repair? It is a Dangerous problem?

Regards.

[Aaron Harrison]

Hi

First check you have actually got power connected to this server on both PSUs.

If you have (and you have hardware maintenance with Cisco) then yes, you should raise a call to get the PSU replaced.

It will not affect the software on the server, but if the second PSU fails... it will be dead.

Regards

Aaron

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

[Juan Gerardo Hernandez]

Thanks a lot aaronharrison

I will see the server looking for conected PSUs.