Hi I have few agents complain that they cannot login every morning. the CAD says "device restricted cannot login" but if I reboot the phone in call manager who is already registered and working fine....then the same agent is able to Login....
I have also check the call manager cluster there are no specific error reg the same ....But in CRS historical reports the reason code in Agent state details report is 32759 which is phone out of service
All these users had issues like CTI control in the device profile and under phone are not ticked. after that CTI control box were ticked under device profile, phone, user profile and adding the device to rmcm user. Resolved the issue.
Plz check all these...lemme know if this helps u by any chance...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...