Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

CRS Historical Reporting App Logon Issue

We have upgraded our IPCC express which runs on our Publisher to 4.0(4)_Build140 as part of our Call Manager upgrade to 4.2 (3).

Our only CRS user is reporting that she cannot log on to the app stating the ip address is invalid.

The services running seem correct (we had to stop a few during the upgrade) that are running.

Can anyone think of why?

2 REPLIES
Bronze

Re: CRS Historical Reporting App Logon Issue

This is a known limitation. Historical Report Scheduler use CiscoHistRpt as a network credential. Though the logon user account had full access to the network drive, the CiscoHistRpt account might not have the same previlege.

New Member

Re: CRS Historical Reporting App Logon Issue

I can't ever remember a CiscoHisRpt account being given network privileges.

The network logon users access should prevail for the application.

What do you suggest?

131
Views
0
Helpful
2
Replies
CreatePlease to create content