Can someone explain to me the difference between these two designations? When I run the Application Summary for a customer in Historical Reports, I get different call stats then when I run a Contact Service Queue report for that same customer. Ideas?
One main reason is that the Application Summary report shows all the calls that have been managed by an Application, all type of calls: answered, abandoned before queued, abandoned in queue, queued, dequeued, etc.
The CSQ report show all the calls that have been send to a specific CSQ, and, for example it doesn't count calls abandoned before queued on the CSQ. You can send calls to a CSQ from different applications, too.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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