I am experiencing an issue with not being able to place a call on park when the call comes from another cluster over the ICT. I was able to rectify the issue by placing the partitions in the CSS of the ICT but was curious if there was any other recommendations since I would have to put over 1300 PTs in the CSS and that number grows by 80-100 per week as we grow.
Scenarios are as follows:
1) Caller calls in ---> Reaches Site on Cluster A ---> Cluster A Xfers call to Cluster B over ICT --> Cluster A disconnects from call --> Cluster B attempts to Park call for whatever reason --> Cluster B site gets No Park Available
2) Caller calls in --> Reaches Site on Cluster A OR B ---> Site transfers call to site on same cluster ---> New site trys Parking a call --> Park works
3) Caller calls in --> Reaches Site on Cluster A OR B --> Site try to Park call --> Park works
Its definetely a CSS/PT issue because I was able to fix by modifying the ICT CSS. I just need a better way that what I did the workaround for because I dont want different site park PTs in the same CSS cause that might cause people to pickup other sites' parked calls....am I right?
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