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CTI Application User loses Device Associations

CUCM version 7.1.3.32900-4

Cluster of 3, with 2 Active CTI Managers.

IPFX 5.2

The CTI End user "ipfx" is configured to communicate with IPFX servers running the Cisco TAPI client. Every so often the whole list of associated devices in the CTI end user disassociates and I am left with Unregistered CTI route points / CTI ports and phones. I then have to associate all the relevant devices with the user again. The traces tell me that they have disassociated at a given time, but not the reason.....It isn't an Administration error either.

I have a TAC case open, but they are no closer in finding the cause.

08/09/2010 10:59:18.019 CCM|StationD(321294): StationCtiD - CtiDeviceCloseDeviceReq DH=4|3|<CLID::StandAloneCluster><NID::172.17.0.51><CT::0,0,0,0.0><IP::><DEV::IPFX_VM_RP_FO><LVL::Detailed><MASK::0800>
08/09/2010 10:59:18.019 CCM|StationCtiD - CtiDeviceCloseDeviceReq DH=4|3 CloseImmediate=1 Timeout=0|<CLID::StandAloneCluster><NID::172.17.0.51><CT::0,0,0,0.0><IP::><DEV::IPFX_VM_RP_FO><LVL::Detailed><MASK::0800>
08/09/2010 10:59:18.019 CCM|-->RISCMAccess::DeviceUnRegister(...)|<CLID::StandAloneCluster><NID::172.17.0.51><LVL::Entry_exit><MASK::10000>
08/09/2010 10:59:18.019 CCM|Device UnRegister deviceName : IPFX_VM_RP_FO, Protocol : 1|<CLID::StandAloneCluster><NID::172.17.0.51><LVL::Detailed><MASK::10000>

08/09/2010 10:59:18.019 CCM|DebugMsg deviceName : IPFX_VM_RP_FO, DeviceType : 73, risClass: 4|<CLID::StandAloneCluster><NID::172.17.0.51><LVL::Detailed><MASK::10000>
08/09/2010 10:59:18.019 CCM|<--RISCMAccess::DeviceUnRegister(...)|<CLID::StandAloneCluster><NID::172.17.0.51><LVL::Entry_exit><MASK::10000>
08/09/2010 10:59:18.019 CCM|CCM_PI: CPIClass::deleteInstance(), Caller's error, inappropriate InstanceIndex[257] > m_nMaxCreatedInstanceIndex[67] or m_nMaxCreatedInstanceIndex == -1. PIClass(Enum=2)|<CLID::StandAloneCluster><NID::172.17.0.51><LVL::All><MASK::ffff>
08/09/2010 10:59:18.019 CCM|StationD:    (0321294) Delete Stats Instance for Station failed - ErrCode= -1, statIndex= 257|<CLID::StandAloneCluster><NID::172.17.0.51><CT::0,0,0,0.0><IP::><DEV::IPFX_VM_RP_FO><LVL::Error><MASK::0800>
08/09/2010 10:59:18.020 CCM|DeviceManager:star_DeviceStop Name=IPFX_VM_RP_FO Key=51245d02-c427-44b4-e277-9a95fb556fa2 RegisterDevice=990 DualModeFlag=0|<CLID::StandAloneCluster><NID::172.17.0.51><CT::0,0,0,0.0><IP::><DEV::IPFX_VM_RP_FO><LVL::Detailed><MASK::ffffff>
08/09/2010 10:59:18.020 CCM|SMDMSharedData::findLocalDevice - Name=IPFX_VM_RP_FO Key=51245d02-c427-44b4-e277-9a95fb556fa2 isActvie=1 Pid=(2,40,321294) found|<CLID::StandAloneCluster><NID::172.17.0.51><CT::0,0,0,0.0><IP::><DEV::IPFX_VM_RP_FO><LVL::Detailed><MASK::ffffff>
08/09/2010 10:59:18.020 CCM|SMDMSharedData::notifyUnRegisterAndDeleteSubscribeeState|<CLID::StandAloneCluster><NID::172.17.0.51><CT::0,0,0,0.0><IP::><DEV::IPFX_VM_RP_FO><LVL::Detailed><MASK::ffffff>

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