That is a very tricky issue and the cause is unlikely to be the same for everybody.
One critical info to know is the detailed call flow.
In general the call reaches ICM, the script is run and the agent is reserved (label is returned to the routing client)
Then we need to ring the agents phone and that doesn't happen. So we need to investigate all the components in between. From the routing client up until the agent's phone. The call fails to be delivered to the agents phone and by default when this happens twice the agent goes Not Ready.
1.Make shure in queue scripts you have only interruptable play prompts.
2.Are the phones associated to the pg user? Sme times it's wise to remove them and associate them again.
3.Device targets, are the phones correctly configured in UCCE?
4.check Device Target labels you have properly define lables for all routing clients .
5.The agent did not receive multiple consecutive calls routed to him/her. The system makes the agent Not Ready automatically so that additional calls are not routed to the agent. By default, the number of consecutive calls missed before the agent is made Not Ready is 2.
This reason code also indicates that the system made the agent Not Ready due to redirection on ring no answer.
6. Also check for Communication between Gateway and ISN.
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