In a call center environment, A CTI route point is configured to forward the incoming call to voice mail box, when the call center is closed.
When the agents try to retrieve the voice mail, they heard “ ... extension xxxx is not available record your message …” Currently on Call Manager admin web page, that CTI route point registration shows “ Unknown”.
I suspect the voice mail issue is related to the CTI route point. Any idea to fix it? ( already tried to reset/update the CTI route point)
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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