We had a very strange occurence today, none of our Contact centre lines were getting incoming calls. We checked the UCCX v8.5, the trigger points were gone!!! We checked the CUCM v8.5, there were no CTI route points, they all got "deleted". We check the audit trail, the only thing that was accessing it was CUCService application user.
Has anyone had this before? It will be nice to know why this happened..
Not sure what can be the root cause, we did see a DBReplication failure alerts which may have started because we shutdown one of the CUCMs in the cluster and did not remove it from the cluster configuration.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...