I am trying to find a way so that when a CTI RP that forwards to a Hunt Pilot is Dialled the Alerting name of the CTI RP shows on the Callers Phone even when it has forwarded to the Hunt Pilot. At the moment the name flashes up and then is replaced by the number of the HP. Is there anyway to achieve this??
It works fine the other way round so the phone being called see's the call as forwarded from the RP name but I want the caller to see the name up front as well so that they know what is happeneing to the call.
The following works only if the calling phones are internal.
Create an end user in the CCM with Route Points (RP) name. Associate the user with the CTI Route Point DN by cliking on the Device Associations button in the midle of the user page. Once the user (RP) is associated with the RP DN, all users will see the Alerting Name of the RP when they dial the RP DN nubmer. This will work exactly the same way that a user dials another user.
I am trying to get this resolved as well. If I simply have the phone cover to the hunt pilot I get the Caller Id the way I would expect it...Forward (Calling Name) for Alerting name of phone that was called. Is there any way to get this for incoming external calls?
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