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New Member

CTI Toolkit Agent Desktop 7.5(1) has stopped working

Dear Support,

We have an IP Telephony setup with Call centre Enterprise.


The CTIOS crashes on the Windows 7 64bit OS.

CTIOS version : 7.5.1

Whenever we run the Agent desktop application, the below error message is displayed.

CTI Tool Kit Agent desktop 7.5(1).jpg

Also we have tried reinstalling the application and also tried running on compatibility mode as well, and it still did not solve the issue.

Thanks in advance

Nithin Louis.

5 REPLIES
New Member

CTI Toolkit Agent Desktop 7.5(1) has stopped working

Hi,

Any update guys...

Regards

Nithin Louis.

New Member

CTI Toolkit Agent Desktop 7.5(1) has stopped working

Hi,

I found that the CTIOS 7.5.1 is not compactable with Windows 7 64 bit .

you can access the CTI OS Client on Windows 7 64-bit Starting with CTI OS Release 8.5(2).

For this you have to install the 8.0(1a) installer is required.

I am able to download the 8.5(2) from the Cisco site but 8.0(1a) is not available.

Could you please share the link for download the 8.0(1a).

Regards

Nithin Louis.

New Member

Re: CTI Toolkit Agent Desktop 7.5(1) has stopped working

You're correct, that version is not supported. If upgrading isn't an option at the moment, you can try thin apping it. I've done that previously with success.

-Brian

Sent from Cisco Technical Support iPhone App

New Member

CTI Toolkit Agent Desktop 7.5(1) has stopped working

Hi Brian,

Thanks for your suggestion.

Could you please ellabortae your notes beause I am new to UCCE.

Waiting for your response.

Warm Regards

Nithin Louis.

New Member

Re: CTI Toolkit Agent Desktop 7.5(1) has stopped working

Thin apping has nothing to do with UCCE. It's more of a virtualization tool, really. Previously, we were able to run CTIOS in a thin application version of XP, on windows 7 pc's. We even went as far as to validate with Cisco that it was a supported model.

I don't have the step by step process for you, but you should be able to find some information on "thin applications" out in the interwebs.

Sent from Cisco Technical Support iPhone App

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