When the receptionist transfers using CUBAC the CTI Port, from the service queue, shows up as the caller ID during the transfer until the call is answered - then the original calling number shows up. This is true even during a non-consultative transfer.
If the phone is used, the CLID shows as the original calling number from the moment the transfer button is pressed for the second time.
When the operator transfers the call, the call is terminated on a CTI Port which inturn reaches the destination phone. Once the call reaches the phone, the CTI Port bridges the two call legs and CUCM updates both parties of the Connected Number.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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