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New Member

CUBAC Queue DDI

Question regarding CUBAC. When dialing main number from my cell phone, I can here phone ring but doesn't ring on attendant console pc and no alert on queues... Can you please assist.

Thanks,

8 REPLIES
Cisco Employee

Re: CUBAC Queue DDI

Do you see the call hit the gw??

Have you configured the routing so they reach the CLI route point?

You mention it happens from mobile, does the same happen from landline??

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CUBAC Queue DDI

Is CTI route point registered?

it may be set to call forward to phone if CTI RP is not registered

New Member

Re: CUBAC Queue DDI

@jav, yes, q931 shows inbound call to 2000 but from unknow call.

@jacob, all CTI and route points are registered.

Cisco Employee

Re: CUBAC Queue DDI

So 2000 is the CTI RP for AC?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CUBAC Queue DDI

is queue set with "forced delivery" checked? = call will be sent directly to phone and not wait in queue

New Member

Re: CUBAC Queue DDI

@Jav, 2000 is my CTI Port number, the main telephone number. If I dial from internal - nothing shows on AC PC though it richable, If dialing from landline (external) - nothing shows on attendant console and Gateway shows from unknown number to 2000.

@Jacob, I will verify and send you the screen shots too...

thank you for your reply guys ... and apologies for late replies...

thanks,

Cisco Employee

Re: CUBAC Queue DDI

Your main number should not be a CTI Port.

You should have configured a queue within the CUACBE Web Admin, this would have a CTI Route Point associated with it, you would then translate your main number into the Route Point and the calls would then be seen and handled by the application.

If you still have an issue with external calls only then make sure the CSS of the Gateway has access to dial the Partition of the CTI Ports and CTI Route Points used by CUACBE as well as the Partition of the operators phone.

New Member

Re: CUBAC Queue DDI

Thank very much for your input. now is working fine after doing translation. my other issue is BLF. I am using extension mobilty and my phone status always show busy/red status. how do i solve this one.

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