after time has been changed today for day light saving, the CUBE is showing the right time with "show status" command. and also through dial number analyzer shows incoming calls during business hour get translated the way it should be. but not in production.
when someone calls the main number during business hours, translation pattern translates called number to the number that is created for after business hour.
any suggestion to fix this issue would be very appreciated.
are you using Time of Day routing on those Translation Patterns? If so you might be running into one of the following bugs
Callmanager TOD routing not updated with DST patches
Time of Day routing is still 1 hour off in US timezones after applying DST
CallManager patched for DST, running in a US timezone, using TOD routing. This
is applicable from CallManager version 4.1 onwards only. This bug is not applicable to 3.3.5 version and 5.X versions.
CallManager TOD can be configured with two options from Route Partition. The options are either:
- Use specific Time Zone (You can select Time Zone from the drop down list)
- Use Originating Device Time Zone.
If the system has been patched for DST either with an ES version with the fix for CSCsf07523 or with the standalone DST patch for, the second option (Use Originating Device Time Zone) would work correctly.
Depending on the specific system, a possible workaround would be to set it to "Use Originating Device Time Zone"
If the situation is such that 'Use specific Time Zone' if needed, then the fix for this defect is required
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