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CUC 10.0 Unable to reach user VM box / Answered by the Unity standard greeting "Hello" etc

Can anyone help with the above?

 

I have configured Unity using SIP and have managed to get a user enrolled successfully and set up the personal greeting. However, when I call the number of the working user and it flips to VM I just the standard "Hello" greeting and not the VM box.

 

Look forward to some replies

 

Best regards

 

Simon

2 REPLIES

Make sure you have

Make sure you have "Redirecting Diversion Header" delivery checkbox checked for outbound on the SIP trunk in CUCM.

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HelloCan you do the below:-Go

Hello

Can you do the below:-

Go to CUCM-device-Trunk "existing sip trunk between CUCM & CUC"-under "Inbound Calls" Check "Redirecting Diversion Header Delivery-Inbound" , and  also go down under " outgoing Calls" - check "Redirecting Diversion Header Delivery -Outbound"  . Then Reset your SIP trunk and check please .

 

Thanks

Please rate all useful information

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