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New Member

CUC 10.5 DRS Backup fails

Hi,

Cisco Unity Connection DRS Backup fails after 100% saying "ERROR: Backup failed due to an interruption during file copy to backup media, Backup Completed..."Also removed HTMLNotification from backup (unchecked the option).

We are using Ftpd.exe.

Attached snap shot for reference

Pls suggest what could be the issue.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Are there any backups from an

Are there any backups from an older CUC version in the backup location? Try moving the backup to a different location.

You can also try with other SFTP servers like OpenSSH, Cygwin or FreeFTPd.

 

8 REPLIES
Cisco Employee

Are there any backups from an

Are there any backups from an older CUC version in the backup location? Try moving the backup to a different location.

You can also try with other SFTP servers like OpenSSH, Cygwin or FreeFTPd.

 

New Member

Hi,Thanks for the solution

Hi,

Thanks for the solution.

Moved the backup to different location and updated FTdp to latest. Since 2 days its working fine.

Thanks again.

Regards

Jagadish

New Member

I was getting the same error

I was getting the same error message when backing up UCM and UCCX but not on the new instance of UCXN.  After reading this I figured it was the old backups and putting those in an archive folder fixed the issue for me.  They were from a previous version prior to the upgrade to 10.5.1.  Everything is backing up smoothly now.  We were already on the latest version of Freeftpd.

New Member

I was getting the same  

I was getting the same  "ERROR: Backup failed due to an interruption during file copy to backup media, Backup Completed..." message as well after upgrading Unity Connection to v10.5.2.

Moving the old DRS backup files to a different location allowed the new DRS to complete successfully.

Thanks!

New Member

Thanks! This worked for me,

Thanks! This worked for me, too.

New Member

Hi,try to restart DRS local

Hi,

try to restart DRS local and master services and try again.

also try another location for the backup

 

Regards

Regards, Mohamed Helmy
New Member

FreeFTPD has a 1 gb limit and

FreeFTPD has a 1 gb limit and the CUC backup is typically larger than that. I only have around 50 users on mine currently and the backup is around 1.5 gb. You can test this by not backing up the messages to see if it works. If it does, then you know your are hitting that 1gb limit. 

I use OpenSSH. A little bit of a pain to set up but works great once it is configured.

Cisco Employee

The older version of FreeFTPd

The older version of FreeFTPd had the 1 gb limit. Newer versions work fine.

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