Cuc 8.5 deleted messages not appearing in Web Inbox
We have CUCM / CUC 8.5 and we are getting a problem whereby when a Voicemail user deletes a voicemail, it does not appear in the deleted items folder in their Web Inbox. They can see it in the inbox but whether they delet it via the phone or the Web Inox, it is not moved to the deleted folder.
I have checked the message ageing policy is enabled and the 'Permanently Delete Messages in the Deleted Items Folder' option is enabled and is set to 15 days. Therefore my understanding is that any messages which are deleted via phone or web inbox should be moved to the deleted items folder and stay there for 15 days?
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...