I am pretty new to CUC and trying to move us from UC500 to CUCM/CUC box. Everything is pretty much done but one thing I am struggling with is the Auto Attendant.
On the UC I had a script which looked at the business hours and then gave you two options: 1 for Support and 2 for everything else. This I have managed to replicate on the Unity Connection. However, when a user press 1, it will ring all the phones (as it should) and after 3 rings the call gets dropped if no one picks it up. Now on the UC, it used to just be redirected to VoiceMail after 20 seconds. I cannot seem to find how to do this on the BE system.
Outside caller --> CUBE --> CUCM ext 602 (forwards all calls to CUC) --> Call Handler ext 602 plays a message:
1) Support -> Forwards calls to Hunt Group 600 --> Rings phones 3 times and drops the call
2) Everything else --> Forwards calls to Hunt Group 601 --> Rings phones 3 times and drops the call
In the Caller Input of Call Handler I have set the following:
For option 1) Call Action - Transfer to alt contact number --> ext 600
For option 1) Call Action - Transfer to alt contact number --> ext 601
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