CUC caller input send call to subscriber [not available]

[chinpohpang851]

I configured a call handler with 2 layers of greetings which work fine but i need the caller input 1 to send caller to subscriber ext1234 i got message [ext 123 is not available, record msg at the tone.]

I need it to work like when caller input key 1 and transfer call to ext 1234. pls help

#NOTE: Ext1234 is working fine in CUCM and currently signed in to IP Phone.

[Carlo Poggiarelli]

Hi,

On the active Greeting, on the caller input option, did you select "Transfer to Alternate Contact Number"?

Please let me know

Regards

Carlo

[Balram Vishwakarma]

Hello,

Please follow this document.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag060.html#pgfId-1056109

Below are the steps.
Call Handler--> Edit--> Caller Input--> Click 1--> Call Action--> Select Transfer to alternate contact number then provide the extension

Make sure to check the Ignore Additional Input

Thanks,
Balram

[chinpohpang851]

My CU is older version (7) so there's no such option. Anyway, I use another call handler to transfer to ext. Thanks