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New Member

CUC Voicemail Issue


Hi all

Currently running CUC 10.x. User voicemail box was working fine. However, configured Unified Messaging and I can leave a voicemail for several users which illuminates the MWI on the phone and appears in email format. Problem is that I get prompted with the "Hello" greeting when pressing the messages button on the phone instead of the user voicemail box.

Any takers?






What is the CUC Users

What is the CUC Users extension and their CUCM extension?

HTH Regards, Yosh
New Member

 All extensions are +E164 so


All extensions are +E164 so the device is configured with \+441313484191 and the CUC is +441313484191


Is this a new install? Has it

Is this a new install? Has it ever worked?

If your issue is simply that when you press the message button you get the hello greeting it means CUC does not recognise the extension number that is calling in so routes the call to the default hello greeting.

If you use the RTMT tool and connect to CUC you can use port monitor to see what digits are being sent from CUCM. You may need to use a voicemail profile to manipulate the digits.

Out of interest why are you using full E164 for your extension number!? If you want to call someone across your office you have to dial the full E164!?

Hope that helps


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