I'd appreciate some advice on where to troubleshoot my lab based CUCIMOC installs failing to allow drag and drop dialing. When I drag a contact from MOC to the telephone icon in the CUCIMOC window I simply get a no entry sign showing up for the duration of the drag and drop. I've not seen CUCIMOC in action so I'm not sure what I should be seeing .. but I'm sure the action should result ina phone call being kicked off!
I'm running CUCM 7.1.3 (E164 compatible), CUCIMOC 7.1 and OCS 2007 R2. I have Enterprise Voice configured which may be an issue, but Cisco don't say it isn't supported just that it's not advised.
I can perform dials from the CUCIMOC dialpad, to both E164 and non E164 numbers.
The Server Status shows LDAP is working, softphone is working. The MOC Notifications shows no issues, I've already been through the various Outlook address book integration troubelshooting options.
I don't see any activity in the CSF core.log or CUCIMOC logs on the client.
Is there something fundamental I'm missing here .. what should I see happen to the mouse pointer when I drag a contact to the dial icon?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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