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Community Member

CUCM 10.5 - Can't Conference/Transfer Calls with Headset

Whenever the user is using their headset and the headset button is lit green, when pressing the CONF or TRANSFER softkeys, the phone just places the call on hold and does not provide a dial-tone.


If pushing CONF or TRANSFER while on handset or speaker, it works normally. 

4 REPLIES
Cisco Employee

You should mention what phone

You should mention what phone model (and FW) you're using, and what headset, if you expect any assistance.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Hi,what kind of phones you

Hi,

what kind of phones you have ?

I have a similar issue with 7941/7942/7970/7945. it was a bug with phone firmware.

you need only to upgrade to firmware 9.4(2).

HTH

Anas

Don't forget to rate the helpful posts

Hi,take a look to the below

Hi,

take a look to the below thread

 

https://supportforums.cisco.com/discussion/12166856/problems-transferringanswering-calls-when-using-headset-79xx-phone-cscun26289

HTH

Anas

don't forget to rate the helpful posts

Community Member

Sorry about that. I am using

Sorry about that. 


I am using 79XX with the 9-3-2 firmware.

Upgraded to new firmware and issue is now resolved. 

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