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New Member

[CUCM 10.5] Extension Mobility Wrong announcement Language

Greetings,
 
After having a refresh upgrade from CUCM 7.1 to CUCM 10.5, we are having an issue on Extension Mobility, the service is working great but for example if a user dials a wrong number The announcement "YOUR CALL CANNOT BE COMPLETED AS DIALED" is played but in the wrong language (English instead of french), if the user logs out the symptom disappears completely and the announcement is played in the right language, and all phones who haven't EM are working fine. We verified the user locales and Network Locales under the phone itself, tested another phone, we also created and applied a Common Device Configuration with French Locale and finally verified that, under Enterprise parameters >>> Localization Parameters >>> Default Network, User Locale are French. 
 
We also created a new extension mobility User/DP, and the symptom persists.
 
Thanks for your Help.
4 REPLIES

Hi.When a user logs in, how

Hi.

When a user logs in, how does he/she see softkeys language?

 

Let me know.

 

Regards

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"
Cisco Employee

CSCuo94742 CCM Device layer

CSCuo94742 CCM Device layer is always using English locales after EM login 
 

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Hi JaimeWe are facing the

Hi Jaime

We are facing the same issue. Do you know when the fixed 10.5 version will be released?

On the download page there is still only the affected 10.5.1.10000-7 version available.

Thanks

Regards
Stefan

Cisco Employee

No I don't, reach your SE/AM

No I don't, reach your SE/AM to find that out.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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