We are currently in the process of a 7.1.5 to 10.5 migration. On our 7.1.5 system we have the option under MOH sources to ‘play continuously’. This works as we expect in that when more than one device calls for MOH it uses the same MOH stream and doesn’t keep starting from the beginning.
In 10.5 the ‘play continuously’ check box has been removed but I understand this should now be the default behaviour. Although our testing shows that each and every device placed on hold starts the MOH source from the beginning.
The below bug seems to detail this behaviour but it is for version 9.x.
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