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Community Member

CUCM 10 subs

Hi,

I have installed CUCM 10.0 and right now I am trying to install CUCM subscriber but I getting some error how it is shown in attached file.

I have confirmed all of these but the issue persists, How can I solve it?

 

Thanks in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Purple

Hi Juan, output shows NTP is

Hi Juan,

 

output shows NTP is unsynchronised.

 

regds,

aman

11 REPLIES
Cisco Employee

Are both servers in the same

Are both servers in the same LAN?

Can you post the output of what the error tells you to check??

HTH

java

if this helps, please rate

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Community Member

Hi Jaime,yes both servers are

Hi Jaime,

yes both servers are in the same LAN. Error message says:

-verify network connectivity to pub and sub

-add sub´s hostname in CUCM pub

-check ntp in pub

I have checked all of these. Tests have been successful but so far I have not could finish the installation process.  

 

 

I'd check the following: 1.

I'd check the following:

 

1. NTP sync status on the pub node. Specifically take note of the stratum level.

2. Add forward and reverse DNS records for Pub and Sub nodes

3. Make sure you added Sub as server object (in CCMAdmin). Double check IP address or hostname (whichever applies to your design)

HTH

-Bill (@ucguerrilla)

 

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Purple

Hi Juan, the attached

Hi Juan,

 

the attached snapshot points to ntp issue.

 

Can u post the output of utils ntp status from Publisher ?

 

regds,

aman

Purple

Hi Juan, there is also a bug

Hi Juan,

 

there is also a bug related to NTP

CSCuj81503 : Subscriber Installation halts because of NTP Issue.

Symptom:
Symptoms:Subscriber Installation halts at NTP Server on First Node is inaccessible information.

Conditions:
Description:Subscriber Installation halts because of NTP Issue.

Symptoms:Subscriber Installation halts at NTP Server on First Node is inaccessible information.

Known Affected Releases: (1)
10.0(0.98000.402)
 

regds,

aman

Purple

Hi Juan, output shows NTP is

Hi Juan,

 

output shows NTP is unsynchronised.

 

regds,

aman

Community Member

Hi Aman,Thanks for your

Hi Aman,

Thanks for your helping. I had to configure NTP on router because AD-NTP did not work to CUCM sub and UC sub.

Community Member

Hi Aman, this is output to

Hi Aman,

 

this is output to NTP on pub:

admin:utils ntp status
ntpd (pid 3885) is running...

     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
 10.100.0.3      10.100.0.2       2 u   56   64  377    3.685  1187.75   6.438


unsynchronised
  time server re-starting
   polling server every 64 s

Current time in UTC is : Tue Jul  8 13:26:53 UTC 2014
Current time in America/Bogota is : Tue Jul  8 08:26:53 COT 2014

Community Member

Hi William,I checked all of

Hi William,

I checked all of these and are ok.

 

Have you added the subscriber

Have you added the subscriber in Publisher (system ->server) before installing subscriber ?

Suresh

Cisco Employee

I actually meant screenshots

I actually meant screenshots of each thing it told you to verify, but the problem is indeed, the NTP, which you said you had verified.

It clearly says it's unsynchronised in the output.

HTH

java

if this helps, please rate

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