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CUCM 4.2 Hunting group question

Hi All,

I have to setup a hunting group, I know how to do that, but a team leader of this hunting wants to be able forward the pilot or member to any other number during different “shifts”.  He said that He saw in other team configurable using a customised CISCO Call Manager login, similar to managing your own phone.

Do you know if this possible thru CCM or Unity system?

The functionality he is looking for is summarised below:

Be able to route the number to more than one office extension at a time

Provide a hunting service that will ring nominated numbers then finally a mobile number if no one answers

Be able to be routed to the support desk in other office (international call)

Be able to provide automated attendant service outside of the office hours. This service should be able to route the call appropriately based on the severity of the issue. example: Low priority issue - route to voicemail. High priority issue - Route to support desk.

This service should be configurable by us, meaning we can change how the calls are routed as desired.

Thanks

Andres Cerda

1 REPLY
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Re: CUCM 4.2 Hunting group question

Hi,

You could assign the inbound calls to a dummy phone.Set the CFAll to the Huntpilot.Then give access to the dummy phone to the user.

He should be able to control the CFA and hence change the path of the call.

I think that is what you are after.

cheers

Mark

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