We have a Customer who is using CUCM 5.1.2 which Cisco does not support anymore. My customer logs in to CDR Analysis and Reporting monthly to retrieve call usage for every extension in the system. The customer goes to https://cucm/car and go to User Reports > Bills > Departments to do that.
However, for the period from 1 Sept 2013 to 30 Sept 2013, the CAR returned an error message saying CDR data is only available up to 28 September 2013. This is the first time it happens, the customer has been doing this for years and they never have this problem.
I then went on and disble the CDR Enabled Flag parameter, restarted the following services: Cisco CDR Agent, Cisco Database Layer Monitor, Cisco CDR Repository Manager, Cisco CAR Scheduler, Cisco SOAP - CDRonDemand Service, Cisco CAR Web Service, and re-enabled the CDR Enabled Flag parameter, hoping it would fix the issue. Unfortunately, after I did the above, I'm now encoutering Error Code 1001 when trying to access
User Reports > Bills > Departments:
I've done some research on the error code but could not find anything relevant.
This is a very important function of my customer and it needs to be fixed. Cisco already refused to help. Could you please shed some lights on the issue?
This error normally means there was no match for the search you submitted. Do you get this error only for Dept reports or all reports ? If this is only for Department reports, then you need to check end user configuration to see if users have been defined or not. If you are getting this error for all reports, please check:
Just a suggestion :ask the customer to upgrade Call Manager to latest version so that u can at least get TAC support.I understand that issues would be there in new version as well but getting the support is a must.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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