I have a strange issue. We are testing the mobility feature with a new testuser. He uses a mobilephone, a 7970 and a Skinny Client (Cisco IP Communicator). The Skinny Client and the 7970 have the same DN assigned as a shared line.
We want the three phones to ring simultanously when a call comes in. The problem is on the Softphone, when you press the mobility softkey you get an Error message: "you are not a valid mobile phone user" (mobileconnect off)
I haven't found anything about this message on the cisco sites. Does someone here know the reason?
"You are not a valid Mobile Phone User"
What WAS the configuration issue?
I promise I won't laugh, honest.
I have the same issue and I am wondering which config I have missed out on.
Any help mucho appreciated.
Yup, that was it!
The Owner User ID was the culprit.
In my case though, I was not able to change the value from the default
Once I did this and reset the phone, I was able to move the call from IP Phone to the cell phone no problem.
I have configured Mobility connect but when I call the DN numbers, my main number shows mobility on but none of remote destination rings.I have one profile associated to the user with 2 remote numbers.Can you tell me what I am missing?
The fault seems do be in the "Destination Number" field. I think you have to put in a 0 or 9 in front of the number. The field needs to be filled like you would dial the number from your IP-phone.